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Online Services

Welcome to the Lochgilphead Medical Centre Website

Our Logo

We identified the need for a new logo to represent both Lochgilphead Medical Centre and Inveraray Surgery in the middle of 2019. We value our community and wanted this to be represented through our logo story.  We were able to work closely with the Art department at Lochgilphead High School in autumn 2019- pupils of all year groups were given a brief for the logo and went away to create their ideas. We were blown away with all the responses and realised we needed the wider community to help us sift through all the quality designs. We subsequently put together a panel that judged the entries and selected our winner in February 2020- 2nd Year Rosie Day. The COVID-19 pandemic sadly hampered efforts to implement our new Logo but after much quiet work behind the scenes, we have finally been able to bring this exciting project to fruition.

Logo


COVID-19 Guidance

The Scottish Government requires General Practice and other healthcare settings to have different infection control and physical distancing guidance to other places such as hospitality and shops.

This is to help reduce the risk to practice staff and to people attending the practice who may be at greater risk if they catch Covid 19.

At level 0 the following rules still apply in General Practice:

-Wearing of face coverings by patients and the public (unless you are exempt) 

-Physical distancing of 2 metres in waiting rooms

-Contact your practice by telephone in the first instance 

-Wearing of PPE by staff

-Screening of all patients for Covid 19 symptoms

Please support us by complying with this guidance.


Looking for information on the Inveraray and Furnace Practice? Follow the link below:

Inveraray and Furnace Information Page


The surgery are now using video consultations where useful

This follows a successful trial from Summer 2019 with select patients. You can use any device (smartphone, tablet, laptop, desktop PC) but must use either the Chrome Browser or Safari Browser (Apple). Just click on the "Start Video Call" Button below and follow the guidance. Once in the "virtual waiting room" a clinician will connect your video call (providing you have been invited). Thank you.
GP Near Me (Video Consultation) Patient Leaflet

GP Video Call


Telephone First (call us anytime 8am to 4pm)

On 29th May 2017 we introduced a new approach to GP appointments, intended to make it easier and quicker for you to speak with a clinician. There is no need to book an appointment in advance. Instead you call the practice, provide a few words about the problem and a GP or advanced nurse practitioner will call you back, either morning or afternoon depending on when you make your appointment.

We use the information you provide to the receptionist to help the clinicians decide both if the call needs to be prioritised and who calls you back. The receptionist is bound by a duty of confidentiality. You don't have to share the (brief) problem but it's extremely useful if you do.

If a face to face appointment is agreed it’s almost always possible on the same day and the clinician has the discretion to choose who to book you with.

When it’s important for you to see your GP this can usually be arranged on the phone.

Why Telephone First?

We can consult with more patients.

Those who need face to face appointments get them and usually on the same day (a big change from before).

The majority of telephone consultations resolve the problem and avoid both you travelling to the surgery and an unnecessary face to face appointment.

I need an exact time due to work / poor phone signal / other

Tell reception and we’ll agree a time to call you back and can usually call as near as possible to this time. This facility only works if used by those who really need it.

Due to disability I can’t use the phone

Tell us and we will ensure a note goes on your records to allow you direct access to a face to face appointment.


Disabled Access

There’s reserved car parking for blue badge holders marked near the front door. Our building has wheelchair access, internal lifts and toilet facilities adapted for wheelchair users. If you need help getting into the building let us know.


*PLEASE ONLY ATTEND THE SURGERY IF INVITED*

*REMAIN 2 METRES AWAY FROM THE STAFF AND OTHERS IN THE BUILDING*

  THANK YOU FOR YOUR COOPERATION

(Site updated 14/10/2021)

Contact Details

Lochgilphead Medical Centre

Contact Telephone

01546 462001
01546 462002
111
01546 462003
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